Dramatic changes in the telecommunications industry combined with rapid advances in technology have created a unique environment for the evolution of Voice-over-IP (VoIP) services. Today's VoIP allows users to pick up a telephone and dial just as you would with traditional phone service.
With VoIP, voice calls are sent over a data network such as the Internet. This more efficient method of transport results in lower costs compared to traditional phone calls that tie up all of the capacity on a traditional copper phone line. Implementing VoIP in your business also requires substantially less capital investment than legacy PBX investments. Small businesses can enjoy the same telephone services traditionally afforded larger companies without investing in the expensive connections between sites or hardware required by traditional PBXs.
Because VoIP travels over a data network, VoIP services also support new breakthroughs in voice applications. These tools offer greater sets of calling features than traditional phone service, and deliver them online through a simple web-based interface and include calling features like:
A single phone number that can reach users on any phone wherever they are.
Click-to-call" capability that can call anyone at the click of a mouse.
Inexpensive audio conference calls available from the desktop, allowing users to drop or mute calls quickly and easily.
Voice mail that is delivered through a Web interface.
VoIP calls offer the same business-class voice quality of traditional phone service. VoIP is changing the way businesses communicate and the implications of VoIP-based solutions for businesses will be significant.